I’ve got a rough history with customer service. Better said, customer service has a rough history with me. I’ve been unkind. I’ve treated people like poorly. Basically, I treated them like they were part of the machinery that I need to serve me.
That’s bad business. That’s also bad art.
So, heres what I know now:
– The customer service agent helping me sort out font problems during manufacturing…
– The Apple Genius helping restore my lost data…
– My web developer…
– The barista or bartender making and serving me drinks…
All these people are part of my process.
All these people are part of my art.
How I treat them is part of my art.
If I call myself an artist, Ive got to mean that with more than my products and end results. I have to mean that with my process. There are a lot of people in my process.
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(This is a short thought from the book I’m currently writing. Yet untitled, it will be a followup to Title Pending. Add yourself to my email list to learn more)